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Unsupported Zip format

The current WinZip® version is WinZip 12.1. You can download the latest release from the WinZip download page.

WinZip® supports the Zip 2.0 standard file format, which is the specification used by the vast majority of applications on the market that process Zip files. Some older versions of WinZip, however, may not support recent changes and enhancements to the Zip file format. The current release of WinZip, WinZip 12.1, supports the changes to the Zip file format that have been previously documented.

WinZip 12.1 supports the following compression formats:

  • Enhanced deflate - Compression Method 9
  • bzip2 - Compression Method 12
  • WavPack - Compression Method 97
  • PPMd - Compression Method 98
  • LZMA - Compression Method 14
  • Jpeg - Compression Method 96
  • AES encryption - Compression Method 99

You can determine the installed release of WinZip by clicking About WinZip on the Help menu in the WinZip Classic interface or by clicking the About button in the initial WinZip Wizard panel.

If you are using an older version of WinZip, we recommend that you obtain and install a copy of the current release.

If you cannot process the Zip file with the current release of WinZip, and if you are confident that the Zip file is a valid one, we would appreciate your filling out the following form to give us more information about the Zip file and its origin.

* indicates required field


* With what version(s) of WinZip did you experience the difficulty?
 
If you used WinZip 10.0 or later, please enter the "version needed to extract" information in the WinZip error message you saw.
Do you know what Zip file utility was used to create the Zip file?
 
 
If "Yes", please enter the name of the Zip file utility here:
Is a copy of this Zip file publicly available on the Internet?
 
 
If "Yes", please enter the complete Internet location for the file:
* Your E-mail Address:
May we follow up with you via telephone, if necessary?
Name:
Phone:
If there's any additional information you think might be useful to us, please enter it here.