home / contact / questions or problems /

WinZip Question/Problem Form

Before reporting a problem, or submitting an inquiry, we suggest you check our Frequently Asked Questions (FAQ) list for answers to common support questions.

If you have a technical question that is not answered in our FAQ file, you can use this form to submit an inquiry, and will usually receive a reply within one business day. To report issues related to a beta release, please use the WinZip Beta Release Problem Report Form.

You can also search the WinZip web site for words related to a problem (for example, you can search for "disk spanning" or "uuencode"). For introductory and basic "how-to" information, please select Brief Tutorial from WinZip's Help menu.

Please note required fields denoted with an asterisk (*)

Which WinZip Product were you using?

Please check boxes indicating which operating systems are involved:


		Windows Vista
		Windows Vista x64
		Windows XP Professional Edition
		Windows XP Home Edition
		Windows Me
		Windows 2000
		Windows 98
		Windows 95
		Windows NT 4.0
		Other operating system (please include details below)

If using WinZip E-Mail Companion or WinZip Companion for Outlook, please check boxes indicating which email programs are involved:


		Microsoft Outlook 2007
		Microsoft Outlook 2003
		Microsoft Outlook 2002
		Outlook Express 6.0
		Windows Mail 6.0
		Other email program (please include details below)

Can you reproduce this problem?


		Sometimes
		Always
		Never

If the problem involves working with a compressed file, does it occur with:


		All the Files
		Some Files
		One File
		(If only one file is involved, please mention how to get a copy of that file).

* Registered Name	* Registered E-mail Address

If a problem only occurs when other software is running, please include relevant details. If the problem involves an error message, please include the complete text of the error message. You can scroll this field to enter as much text as necessary. Thanks!

* Problem Description

You can also send an e-mail to help@winzip.com. Answering the four questions asked above will almost certainly result in a faster solution to any problems.

Return to the WinZip Support Page.